Support

Every customer is backed by a personal service commitment: 24x7 monitoring, immediate response, and a single point of contact who owns confirmation and resolution of the issue. That is how we keep support fast and efficient.

We believe a customer-focused approach is what separates us from other network providers. By offering several tiers of support we keep working to reduce the chance of error and to deliver service our customers can rely on.

For business-critical network solutions, our support team provides unlimited VIP coverage across Greater China — 24 hours a day, seven days a week, all year round.

Our engineers work in Cantonese, English and Mandarin and are equally comfortable handling a routine request or a complex fault-finding exercise.