Call Center

Running a Hong Kong call centre from a mainland office is a common requirement, particularly for operations serving Hong Kong or a specific overseas market. A flat monthly voice plan is far cheaper than routing the same calls through a mainland carrier, and because you hold a Hong Kong number customers can call in at local rates.

Most call centres now run on IP telephony because it is cheaper and easier to manage. For a business under cost pressure, that difference is often decisive.

A company in Guangzhou can operate a Hong Kong call centre: Hong Kong customers dial a local number, the call is answered in Guangzhou, and the company presents a Hong Kong presence without a Hong Kong lease. Every agent is reachable on the same number regardless of where they sit.

The commercial effect is measurable. A company that published a local number instead of an international one reported receiving 50 calls against 20 for the international number over the same ten-day period, because customers hesitate to pay long-distance charges to enquire. A local number also reads as a stronger local operation.

Benefits of a Hong Kong call centre: no company registration, office lease or recruitment cost; customers call a local number with no long-distance charge; the company presents service points worldwide, which helps attract prospects; calls are answered locally with no relay; everything is managed through a web interface; and the incremental spend is small relative to the response it generates.